Shipping Policy

Shipping Policy

S360 – Survival360

At S360 – Survival360, we work to ensure your order arrives safely and within the estimated timeframe. Below you will find all the information about our shipments.

📦 Order Processing

After payment confirmation, your order goes through a period of separation and preparation.

Processing time:

  • 1 to 5 business days

This timeframe is necessary for product verification, packaging, and shipping.

🚚 Delivery Time

Our products can be shipped from national or international logistics centers.

Estimated delivery time:

  • Brazil: 7 to 25 business days after shipment.

⚠️ In some specific cases, the deadline may be extended due to:

  • logistical delays

  • periods of high demand

  • strikes or weather factors

  • customs inspection

🌎 Product Origin

We work with national and international suppliers to offer specialized, high-quality equipment.

Therefore, some products may be shipped separately if you purchase more than one item in the same order.

🔎 Tracking Code

All orders have tracking.

The code will be sent to your email as soon as the order is shipped, allowing you to track the delivery in real time.

📬 Delivery Attempts

It is the customer's responsibility to ensure that someone will be available at the address provided to receive the order.

If the product is returned because:

  • Incorrect address

  • recipient absent

  • incomplete data

A new shipping fee may be charged for resending.

Possible Fees and Taxes

In rare situations, international orders may be subject to customs duties.

Where applicable, the recipient is responsible for payment, in accordance with Brazilian law.

⚠️ Exceptional Delays

Although we do our best to meet deadlines, delays may occur due to external factors beyond our logistical control.

S360 – Sobrevivência360 guarantees full customer support throughout the entire delivery process.

📞 Support

If you have any questions about your shipment, please contact our customer service team through the store's official channels.

We are ready to help.

S360 – Survival360
Prepare for any scenario.